Factory Assistance

1. Coverage

Gertec, within the limits set forth in these terms and the law, guarantees, as a manufacturer, the warranty against manufacturing defects for the period informed at the time of sale of the product, counted from the date of issuance of the sales invoice.

In addition to carefully reading this Term, see information through our Download Center, before installing the equipment.

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Gertec guarantees that the products covered by this Term are free from defects in their electronic and mechanical components and from assembly defects, during the period of the Legal Warranty, as long as normal conditions of use are respected.

For cases in which Gertec grants the Contractual Warranty, the Legal Warranty period is already included in the Contractual Warranty period. The contractual and legal Warranties benefit only the final consumer of the product and are not transferable.

During the period and under the conditions of the legal or contractual warranty, the defective modules or parts will be replaced by new or reconditioned parts, of equivalent or superior quality and technology, respecting the original product specifications and applicable Brazilian legislation. The replaced parts will have functionality equivalent or superior to those that were defective, and all defective and replaced parts during the term of the Legal or Contractual Warranty will be returned to Gertec, or to Gertec’s authorized technical assistance, and will become their property.

For such replaced parts, the Legal Warranty term will be counted and will not mean the renewal of the Product’s Contractual Warranty Term or renewal of the Legal Warranty term for the product.

You have the right to the service provided for in the Contractual Warranty or in the Legal Warranty at Gertec’s authorized technical assistance centers or at Gertec itself. Have the purchase invoice of the product with you at the time of requesting the service, as well as this term duly filled in.

In the case of shipment of the product to Gertec, the customer must pay for shipping and other expenses with transporting the product in advance.

2. Exclusion from Coverage

This Warranty Term, both Contractual Warranty and Legal Warranty, does not cover:

– Consumable parts, such as non-rechargeable batteries etc.;
– Incorrect connection of external peripherals that could damage the product;
– Supply voltage not selected incorrectly or outside the technical specifications of the product;
– Cleaning, cosmetic repairs or wear and tear resulting from normal product use;
– Damage caused by misuse, abuse, fall, negligence, recklessness or malpractice;
– Damage caused by storage or use in conditions outside of product specifications;
– Damage caused by equipment that produces or induces electromagnetic interference;
– Damage caused by electrical installation problems or installations that do not comply with ABNT standards;
– Damage caused by modifications or incorporation of the product in other equipment;
– Damage caused by violation of the product, attempted repair or adjustment by third parties not authorized by Gertec;
– Damage caused by agents of nature such as electrical discharges (lightning), floods, fires, landslides, earthquakes etc.;
– Loss and damage caused by the product or the failure of the product’s performance, including, but not limited to, loss of profits, financial losses and productivity limitations resulting from acts related to hypotheses of non-coverage of this Contractual Warranty;
– Use of non-original parts or components in the product;
– Missing, erasing or tampering with the product’s serial number;
– Opening the product cabinet or any tangible or intangible component of the product;
– Breaking of the tamper-evident seal of the product;
– Update or any other product modification;
– Parts, software and other products from other manufacturers that are incorporated into the products;
– Actions that contradict any of the items of the INSTALLATION – GENERAL REMARKS;
– Total or partial loss of any computer programs, data or removable magnetic media;
– Travel expenses for home service.
Additional warranty

Gertec’s GerSAT and GerMFE have a standard 24-month warranty. By registering your products in the Additional Guarantee, your company has more benefits.

1. The Additional Warranty provides:

– Extension of the Gertec warranty from 24 to 36 months;
– Access to a free test drive for 90 days at Gestor@CFE¹

2. Gestor@CFe

The solution that facilitates the management of CF-e and SAT and MFE devices and optimizes your time.

– Remote activation, blocking or updating of SAT and MFE devices.

– Monitoring device operating status.

– Time verification without communication with SEFAZ.

– Monitoring the status of coupons with SEFAZ.

– Coupon custody.

– Fix for rejected coupons.

– Data summary per period.

– Custom web and email alerts setup.

– Error prevention, avoiding fines.

– Exclusive web dashboard that can be accessed from anywhere.

Plans and services can be consulted with our commercial team. For any questions, please contact us:

Gertec Commercial Department
11 2575-1000

3. Gertec Customer Service (SAC)

If you have any questions, please contact Gertec through our customer service.

Phone: (11) 2173/ 6500

Express Warranty

Gertec’s PINpad has a standard warranty of 18 months, now the first 6 months are covered by the Express Warranty.

1. Express Warranty enables:

– Average repair period of 48 hours after receipt at Gertec;;
– Shipping and return via Fedex paid by Gertec;
– Special service.

2. Products that are covered by the Express Warranty

The Express Guarantee is valid for Gertec’s PINpad sold through the distribution channel from 06/01/2012.

3 Coverage

The Express Warranty exclusively covers manufacturing defects occurring during the coverage period. The Express Warranty will be valid for Brazilian municipalities with their own Post Office branches.

4. Gertec Customer Service (SAC)

If you have any questions, please contact Gertec through our customer service.

Phone No.: (11) 2173/ 6500

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